ā¹ļø FAQ
Look through our FAQ as your question may be answered here.
š Safe & Secure Payments
Is your payment gateway secure?
Yes. We use PayHere, a highly secure online payment gateway that is Approved by Central bank of Sri Lanka. All transactions are encrypted and processed safely to protect your personal and payment information.
What payment methods can I use?
š³ Visa Cards
š³ MasterCard
š³ American Express
š± Local bank cards and online banking options
Is it safe to enter my card details?
Absolutely. Your card details are processed through secure encrypted payment systems, and we do not store your card information on our website.
š Return / Replacement
What is our return policy?
- Returns accepted if product not as described.
We will try to solve any dispute and try our best to satisfy, if you are not satisfying our product, please contact first. We will accept any return and give a full refund (without shipping cost) on any item. The item must be returned to us in original condition and Buyer need to pay return shipping cost.
- International Buyers
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
How long will it take to receive my refund?
Different forms of payments have different processing times! Most refunds should be received within 3-8 business days.If you haven't received a refund within 8 business days, please email support@mytoyora.com and we'd be happy to look into this for you
My item arrived damaged, how can you help me?
We are so sorry you received a damaged item! Our Customer Care team would be happy to assist you with a solution within 3 days. contact us within 10 days of item recived.
Please email us atĀ support@mytoyora.comĀ with the following information:
1. A photo of the damage(3-5 photos)
2. A photo of the front of the item for identification
3. A photo of the tag for sizing
4. Your order number
š¦ Shipping & šTracking
Can I change my shipping address after purchased?
If your order has not yet shipped and you want to completely change the shipping address, you can contact us within 24 hours and share the correct address. Otherwise, we can't change if the item has been shipped.
Didn't receive my package?
If you didn't receive your package on time, please don't hesitate to contact us. Within 24 hours, we will try to update you on the latest tracking details of the shipment.
When will I get my order?
Our estimated shipping and delivery timeframes are below
Standard shipping - ship within 1-3 days, and once shipped it will be delivered within approximately 12-18 business days.
Express shipping - ship within 1-3 business day, and once shipped it will be delivered within approximately 1-7 business days.
Where items ship from?
All the Items ship from Sri Lanka and China.
What shipping service We offer?
All items will be checked carefully and packages in good condition (Tracking include)
for the United States, we ship with
1. USPS
2. Srilanka Post
Rest of other international countries
1. Srilanka Post
3. Royal Mail
All expedited service will be ship via fedex/DHL or UPS.
My tracking number isnāt working?
Sometimes it can take up to 72 hours for tracking updates to appear after an order has shipped. If 72 hours have passed and you still do not see tracking updates, please email support@mytoyora.com. orĀ Live chat on WhatsApp at +94 76-878-0993, and we can provide you with the correct tracking information and tracking website for your Items!
Order Info š
How to cancel my order?
Order cancellations are difficult to facilitate, even if the order hasn't shipped yet. This is because your order's invoice is sent to the warehouse immediately after your order is placed. There are hundreds of orders flowing through the warehouse each day, and pulling a single order from the floor may not be possible. With that said, we want to help you in every way we can! Please live chat with us on WhatsApp at +94 76-878-0993 or email us at support@mytoyora.com for assistance.
How to change my order?
Unfortunately, weāre not able to make adjustments to the products, sizes, colors, or quantities once an order has been placed. However, we may be able to cancel your order completely so you can place it again with adjustments. Please feel free to contact us at support@mytoyora.com or live chat with us on WhatsApp at +94 76-878-0993, and weāll be happy to help.